App Maintenance & Support Plans
Apps need ongoing care — OS updates, security patches, API changes, and performance monitoring. Keep your app running smoothly every month. First month free with any new app build.
- Critical bug fixes (24–48 hr response)
- OS compatibility updates (iOS, Android, Windows, macOS)
- Monthly security patches
- Crash/error monitoring (Sentry/Crashlytics)
- Monthly status report
- Email support (Mon–Fri, 9–5)
- Overage rate: $75/hr
- Everything in Basic
- Minor UI tweaks & small enhancements
- 3rd-party API updates (AI providers, payments, etc.)
- App store update submissions
- Quarterly performance optimization
- Monthly detailed report with analytics
- Monthly backups + 30-day retention
- Priority support: 4–12 hr response, phone + email
- Everything in Pro
- Dedicated developer — assigned to your account
- Custom feature additions (within hours)
- 24/7 uptime monitoring & proactive alerts
- Quarterly strategy call + roadmap review
- Emergency after-hours support available
- SLA guarantee: 99.5% uptime, documented response times
- Priority queue: 1–4 hr response, Slack/phone
Maintenance Plan Comparison
| Feature | Basic Plan | Pro Plan | Enterprise Plan |
|---|---|---|---|
| Monthly price | $500–$750 | $1,500–$2,500 | $3,000–$5,000+ |
| Hours included | 5 hrs | 10–15 hrs | 20–30 hrs |
| Response time | 24–48 hrs | 4–12 hrs | 1–4 hrs |
| Bug fixes | ✓ | ✓ | ✓ |
| OS compatibility updates | ✓ | ✓ | ✓ |
| Security patches | ✓ | ✓ | ✓ |
| Crash monitoring | ✓ | ✓ | ✓ |
| Monthly report | ✓ | ✓ | ✓ |
| Feature tweaks | — | ✓ | ✓ |
| API updates | — | ✓ | ✓ |
| App store submissions | — | ✓ | ✓ |
| Performance optimization | — | Quarterly | ✓ |
| Custom feature additions | — | — | ✓ |
| 24/7 monitoring | — | — | ✓ |
| Emergency / after-hours | — | — | ✓ |
| Dedicated developer | — | — | ✓ |
| SLA guarantee | — | — | 99.5% uptime |
| Annual savings (prepay) | 15% | 15% | 15% |